Privacy Policy

The Data Protection Act puts obligations on users of personal information and lays down principles for its use. This policy is designed to describe to you the ways we use your personal information and to set out your rights.
1. What personal information do we collect on you?
We will only collect personal information through our website where you provide us with this information. This may include your name, phone numbers, email address, some basic details about you and the products or services you are interested in.
We may record or monitor telephone calls to improve our standards of service and for staff training purposes.
2. How do we use your personal information?
Where you provide us with personal information through our website such as your name, telephone numbers, email address and basic details about you and the products or services you are interested in, we will use this information to contact you for the purposes you have requested. The purposes may include the provision of additional information to assess your eligibility or to begin the application process. One of our appointed representatives will contact you at the time you have agreed.
We may use ‘cookies’ to monitor visits to areas of our website – for further details see: What are ‘cookies’ and how are they used?
Occasionally we may contact you in writing to inform you about other products or services, which may interest you. If you do not wish to receive these details, please see: What are your rights under the Data Protection Act?
The information you provide will not be kept for longer than is necessary in line with the purposes for which it was provided.
We’re committed to keeping your personal information safe and secure at all times – for further details see: How do we ensure customer confidentiality?
3. Who do we share your personal information with?
Where you provide us with personal information on this website we may share this with other members of the insideline.info group of companies, our regulators, third party service providers, market research organisations for use for research by the insideline.info group of companies, and any agent acting on our behalf for the purposes described in: How do we use your personal information?
4. How do we ensure customer confidentiality?
All our employees are personally responsible for maintaining customer confidentiality. We provide training and education to all our staff to remind them about their obligations. Our policies and procedures are regularly reviewed.
We have in place appropriate technical and organisational measures to protect your personal information against unauthorised or lawful processing and against accidental loss or destruction of, or damage to, your personal data.
Please do not email us any confidential information, as we cannot guarantee the security of your information.
5. Why do we link to other websites?
We use links to other Internet sites to improve your experience of our website. However, please be aware that these websites may be owned and run by other companies and organisations. insideline.info does not endorse any such websites and we are not responsible for the information contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk. We cannot accept responsibility for any information you divulge to a linked website.
6. What countries will your data be passed to?
Countries in the European Economic Area (EEA) are required to have a similar standard of protection of personal data. We may share your personal information with other members of the insideline.info group of companies who are based within the EEA. We may also pass your data to parties based in the USA, a country outside the EEA. The USA is not a country that is deemed to provide the same standard of protection as countries within the EEA, such as the UK. Before we transfer your data, we will however take appropriate measures to ensure that there is adequate protection as required by European data protection legislation.
7. What are your rights under the Data Protection Act?
You have a right, on written request and payment of a fee of £10, to receive a copy of the information held about you. Please write to us at Orchard House, Orchard Avenue, Tickenham, Clevedon BS21 6RQ. If anything is inaccurate or incorrect, please let us know and we will correct it. You can help us ensure your information is accurate by informing us whenever your circumstances change.
Occasionally we may contact you, in writing, to inform you about other products or services, which may interest you. You have the right to ask us not to process your information for marketing purposes. If you do not wish to receive these details, please write to us at Orchard House, Orchard Avenue, Tickenham, Clevedon BS21 6RQ
You are entitled to request in writing that no decision taken by us, which significantly affects you, is based solely on the processing by automatic means, for example, your creditworthiness. You have the right to require us to reconsider the decision or to take a new decision otherwise than on that basis.
8. Can we change the privacy policy?
There may be developments in how we use your data. We will make changes to this Privacy Policy on our website to reflect any such developments.
9. Who should you contact if you have any questions on our privacy policy?
If you have any questions or require further information on our privacy policy please write to us at Compliance Team, Orchard House, Orchard Avenue, Tickenham, Clevedon BS21 6RQ.
10. Is insideline.info notified with the Information Commissioner?
insideline.info ltd is notified to the Information Commissioner under notification number CRM13183. To view these details please visit the Information Commissioner’s website below.
http://www.informationcommissioner.gov.uk
The Information Commissioner’s contact details are:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 01625 545 745
Fax: 01625 524 510

11. Cookies: What are ‘cookies’ and how are they used?
A cookie is a small file that can be saved onto your computer when you visit a website. It cannot be read by any site other than that which placed the cookie. We use cookies for several reasons. For example, we use them to monitor visits to areas of our website. We don’t link cookies to personal information provided by you. As we use temporary cookies, when you close your browser down they are deleted from your computer. Your web browser lets you turn off cookies. However, if you do disable cookies you might not be able to use some of the services on websites.
If you want to turn off cookies on your browser, follow the instructions below and select the ‘disable/reject’ options at the end.
If you’ve turned off cookies on your browser but want to turn them back on again follow these simple steps (specific to your browser version) and then choose ‘accept’.

Microsoft Internet Explorer v6
To enable ‘cookies’ using Internet Explorer v6:
1. Click on the ‘Tools’ menu.
2. Select ‘Internet Options’.
3. Click on the ‘Privacy’ tab and choose the ‘Advanced options’ button.
4. Check the ‘Override automatic cookie handling’ tick-box.
5. Enable the ‘First party’ cookies by choosing the ‘Accept’ or ‘Prompt’ option.
6. Enable the ‘Third party’ cookies by choosing the ‘Accept’ or ‘Prompt’ option.

Mozilla Firefox
To enable cookies using Mozilla Firefox and above:
1. Click on the ‘Tools’ menu.
2. Select ‘Options’.
3. Click on the ‘Privacy’ tab and locate the Cookies section.
3. Check the ‘Accept cookies from all sites’ option and click OK to confirm.

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